Question
A merchant operating a haircut salon is using Advanced Fees on Clover. However, they are creating orders through STX software on their computer, which then syncs with Clover. Since orders are not being created in the Register or Dining Apps, the merchant is wondering if there’s a workaround for Advanced Fees to function in this workflow or if a different app might be better suited.
Answer
Unfortunately, Advanced Fees is designed to trigger only within the Register or Dining Apps on Clover. Since the merchant’s current process relies on STX software to create orders outside of these apps, Advanced Fees will not work in their setup.
Here are a few alternatives to consider:
Encourage Use of the Register App: If possible, recommend that the merchant transitions to creating orders within the Clover Register app. This would ensure compatibility with Advanced Fees.
Explore Other Apps: Suggest looking into other apps on the Clover App Market that may offer similar features but are compatible with external software integrations like STX.
Customized Integration: Depending on their business needs, a custom software solution may be developed to bridge the gap between STX and Clover, ensuring compatibility with Advanced Fees. This may require a developer's assistance.
If the merchant is unable to create orders in the Register or Dining Apps, Advanced Fees may not be the right solution for their needs in its current form.
For further support or setup inquiries, feel free to reach out to us.
Contact Information
info@csiworks.net
Sales 619-246-8236 text or call
Support/Setup 760-542-2178