Call Type: Email Exchange
Call Reported On: 01/02/23
Products supported: Variable Price Barcode Parser/ Weight Embedded Barcode Parser
Merchant: We are using your app, the Variable Price Barcode Parser, I have a clover system. I downloaded the Weight Embedded Barcode Parser and the Variable Price one. For some reason, it’s not working on one of my Clover registers so I think I did something wrong.
Here is the scenario I am working with: both of CSI Works’ barcode parsers are installed
Here is picture of our label:
Solution:
CSI Works support: This
is a price embedded barcode (the price of the item is within the
numbers of the barcode, the first 4 of the last 5 digits, “0620”.), so
you need to use the Variable Price Barcode Parser.
You need to uninstall the weight-embedded barcode parser:”More Tools App > Weight-embedded Barcode Parser > uninstall
Merchant: I already have the Variable Price Barcode Parser.
CSI Works support: Great, now open the app. What does it say about configuration?
Merchant: It says “Configuration is not complete. App is not ready for use.” It says to press these buttons:
”close
the app.
Go to the Settings app > accessibility > Variable Price Barcode
Parser > flip the switch to give it the permissions it needs to
function.
CSI Works support: now close the settings and open the Inventory app. Tell me about your chicken salad item:
”Inventory app > edit the item > this person has:
Chicken Salad
variable pricing
product code is 200097
|
Merchant: When I scan the barcode now, it comes up with the price of $106.20 (an extra $100 more than what’s on the label)
CSI Works support: The Barcode Parser App is reading an extra leading digit in the barcode, so you need to change it's settings:
”>
Open Variable Price Barcode Parser app > top-right corner there’s a
settings icon, go there. > chose the barcode $99.99 format (second option from the top)
Merchant: Back at the reister app, I scan again. It's working perfectly!