Call Type: Email Exchange
Call Reported On: 01/02/23
Products supported: Variable Price Barcode Parser/ Weight Embedded Barcode Parser
Merchant:We are using your app, the Variable Price Barcode Parser. I have a Clover system. I downloaded the Weight Embedded Barcode Parser and the Variable Price one. For some reason, it’s not working on one of my Clover registers, so I think I did something wrong.
Here is the scenario I am working with: both of CSI Works’ barcode parsers are installed.
Here is a picture of our label:
Solution:
CSI Works support: his is a price-embedded barcode (the price of the item is within the numbers of the barcode, the first 4 of the last 5 digits “0620”). So you need to use the Variable Price Barcode Parser.
You need to uninstall the Weight Embedded Barcode Parser: More Tools App > Weight Embedded Barcode Parser > Uninstall
Merchant: I already have the Variable Price Barcode Parser.
CSI Works support: Great, now open the app. What does it say about configuration?
Merchant: It says “Configuration is not complete. App is not ready for use.” It says to press these buttons:
“Close the app. Go to the Settings app > Accessibility > Variable Price Barcode Parser > flip the switch to give it the permissions it needs to function.”
CSI Works support: Now close the settings and open the Inventory app. Tell me about your chicken salad item.
Merchant: In the Inventory app, I edited the item. This person has:
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Chicken Salad
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Variable pricing
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Product code is 200097
When I scan the barcode now, it comes up with the price of $106.20 (an extra $100 more than what’s on the label)
CSI Works support:
The Barcode Parser App is reading an extra leading digit in the barcode, so you need to change its settings:
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Open Variable Price Barcode Parser app
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Tap the settings icon (top right corner)
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Choose the barcode $99.99 format (second option from the top)
Merchant: Back at the Register app, I scan again. It’s working perfectly!