What Happens When You Scan an Item That’s Not in Inventory on Clover POS?
Products Discussed: Clover POS (Register)
Question:
During checkout, what happens if a cashier scans an item that isn’t in the store’s inventory?
Answer:
Clover automatically opens the Add Item screen. This behavior can’t be turned off — there’s no setting for it.
Even if an employee’s permission to add items is removed, every time they scan an unrecognized item, Clover will still try to open the Add Item screen. The result is just an error message saying the employee doesn’t have permission — scanning the item again will trigger the same attempt, it just can’t be completed by that employee.
There’s no way to simply show “item not found” instead — Clover will always try to add the item.