Altria agent informed me they did not recieve my files for a while, what could be the issue? How do I solve it?
Altria agent informed me they did not recieve my files for a while, what could be the issue? How do I solve it?
Products Discussed: Altria Tobacco Scan Data
Tobacco Shop Merchant: I got a call from my Altria Rep letting me know that Altria has not been receiving data from my account for a while. Can you help me figure out what is happening? I thought the data is sent weekly?
CSI Works Support Team: To troubleshoot this issue first login to your Clover.com and navigate to Tobacco Scan Data service. You'll see reporting dashboard which will show you the status of weekly transmissions.
Please note, Altria rejects data if it has missing information like fields with nothing in it. Altria calls this blank core fields error. If data is sent with blank fields the file is rejected and later Altria will inform you that data is missing and never been sent. The way to resolve this is to fix all the errors and re-transmit the file. We've put together this detailed video showing how to do just that.
Products Discussed: Altria Tobacco Scan Data Agent ISO Question: We have a merchant who is interested in participating in Altria Tobacco Scan Data and wanted to know if CSI Works solution is capable of providing everything required for Altria Tobacco ...
Products Discussed: Altria Group Distribution Company Tobacco Scan Data. Use Case: If you received an email notification from Altria with subject: "Your Recent Scan Data File has Promotion Reporting Errors and Needs Immediate Attention" There are a ...
Products Discussed: Altria Group Distribution Company Tobacco Scan Data. Use Case: If you received an email notification from Altria with Subject: Your Recent Scan Data File Did not Pass Format Verification and Needs Immediate Attention. Step To ...
Products Discussed: Altria Group Distribution Company Tobacco Scan Data Reporting, Use Case: Every week on Tuesday, we transmit a weekly report file to Altria on merchants behalf. The file consists of sales of tobacco related items and discounts ...
CSI Works provides the most comprehensive solution's for Altria Group Distribution Company for merchants using Clover POS. If you are evaluating other service providers consider the following features and programs that merchant will need to ...