Ensuring DIBAL D900 Scale Works Seamlessly with Clover POS

Ensuring DIBAL D900 Scale Works Seamlessly with Clover POS

Question
A merchant in Ireland, using a DIBAL D900 Series Weigh Scale and the Variable Price Barcode Parser App on Clover Duo is facing an issue. Although the app correctly reads and parses the item number and price when tested in the app’s barcode test section, it fails to recognize the item when scanned in Clover Register. Instead, it prompts to add a new inventory item. The merchant has already attempted to use the custom parser level option. What should be done to fix this and ensure proper recognition at checkout?


  

Answer
This situation typically arises when the system is correctly interpreting the barcode in the app test but not passing it through correctly in Register due to settings or how the barcode is being scanned. Since the barcode format from the DIBAL D900 is fully compatible with the Variable Price Barcode Parser App, there’s no need to use Custom Parsing.

Please follow these critical steps to ensure the barcode is recognized properly in the Clover Register app:

  1. Enable the App in Device Accessibility:

    • Go to Device Settings > Accessibility > Variable Price Barcode Parser.

    • Turn the app ON.

  2. Set Barcode Format in App:

    • Open the Variable Price Barcode Parser App.

    • Click the three horizontal bars (☰) in the top left.

    • Select Barcode Settings.

    • Choose the second option (Standard Embedded Price barcode setting) and click Save.

  3. Inventory Configuration:

    • Open the Inventory App in Clover.

    • Find the item you're trying to scan.

    • Set the item to "Variable" price.

    • Set the Product Code to the first 6 digits of the barcode, excluding the first zero (as shown in your label sample).

  4. Use the Clover Camera to Test:

    • While in the Register App, click the barcode icon at the bottom left.

    • Use Clover’s built-in camera, not the external barcode scanner, to scan the label for testing.

This method helps isolate scanner compatibility issues. If it works with the camera but not with the external scanner, the problem may lie with how the external scanner communicates barcode data to Clover.

Let us know if this resolves the issue or if further troubleshooting is needed.

info@csiworks.net
Sales 619-246-8236 text or call
Support/Setup 760-542-2178




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